Teller Supervisor I

As an experienced member of the branch team, is responsible for supervising the teller line in a Tier I, II or III branch. Responsible for maintaining customer service standards while promoting and/or selling bank products and services, as they are appropriate for the customers. Motivates teller staff toward reaching branch goals. Supervises tellers to ensure adequate coverage, adherence to standards and the delivery of quality customer service. Ensures adherence to policies and procedures in areas such as security, check cashing, and all teller functions. May serve as a mentor for training, providing constructive feedback, coaching, etc. Helps to research problems. Performs teller transactions. Establishes and solidifies customer relationships by providing outstanding customer service. Provides and leads a team to deliver superior quality customer service and a positive banking experience for customers.
Education / Experience? High school diploma or GED equivalent.
? Minimum 1 year of related cash handling and banking experience.
? Sales and/or prior supervisory experience preferred.
Skills and Abilities? Communication, organizational, interpersonal and customer relation skills are necessary.
? Ability to function in a fast paced and changing environment.
? Some working knowledge of Banks products and services.
? Problem solving/decision making skills.
? Ability to mentor.
? PC Skills

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